FAQ

Video Image is blurred.

Remove the protective lens cover, clean the lens, clean the windscreen!    

 

I cannot insert the Micro SD card.     

Micro SD card are very small and require delicate use. Align the card with the diagram shown upon the B2 Elite DASH CAM and insert the card until you feel a slight spring resistance. You now need to push the card, using your finger nail, until you hear and feel a small latch. Release pressure and the card will stay retained within the device. Use the edge of a small coin if you have difficulty.     

 

I cannot remove the Micro SD card.  

With the card previously installed, you now need to push the card further inwards slightly, using your finger nail, until you hear and feel a small latch.

Use the edge of a small coin if you have difficulty.

Release pressure and the card will spring out sufficiently for you to take hold of it.  

 

Video files cannot be played.     

The video files from the B2 CAM are in MOV format and may not be compatible with your PC if suitable playback software is not installed.     

 

Video file playback is jumpy.     

Remove the SD card and reformat to remove non-contiguous files. For best recording use a branded class 10 type (30MB/s or UHS type 1 micro SD card of 8 to 32GB recommended size.

PC may not be sufficient for the playback task, try a different PC. Copy the recorded video files onto the PC / Mac for playback directly rather than use the B2 Elite DASH CAM as a card reader, as the USB system on your PC may be too slow for HD video playback.

 

The sound is not synchronised with video during playback.  

The Codecs upon your PC may not be compatible or the latest standard.

Download the latest Codecs from: www.newskyview.com

 

Video has no sound.   

Ensure that “Audio Recording” setting is turned ON within the Video Menu.     

 

Photograph is blurred.

Hold the camera still whilst taking the photo. Please be aware the photo is taken around 1 second after the shutter noise is heard.   

 

I can only record a few minutes of video on my Micro SD card.   

Change the recording size (Video Length function) to a smaller size. Increase the size of the MicroSD card. Max 32GB.

 

Mass Storage or PC Camera function does not work.    

The Mass storage function will work on both Windows and Mac. Restart the PC, as this may be required for the necessary driver to be loaded correctly. Disconnect and reconnect the B2 Elite DASH CAM. Contact SKYVIEW for the required driver.  

 

I cannot save files to the memory card when the B2 Elite DASH CAM is connected to my computer under Mass Storage mode.      

Correct, the B2 Elite DASH CAM is a ‘read-only’ device.

It is not recommenced to save files from other sources to the same memory that you will use for recording within the B2 Elite DASH CAM, as these may have a negative effect on the performance of the B2 Elite DASH CAM.

 

The sucker will not stay in place upon my windscreen.  

Ensure that the protective cover (plastic film) has been removed from the suction pad.

Moisten the sucker slightly before affixing upon the windscreen. Ensure that the locking lever is fully closed.

Make sure that the glass is smooth and clean. Do not stick to glass that has any non-smooth effect or paint whatsoever. Affix to the glass firmly and then close the locking lever fully.

 

My B2 Elite DASH CAM shuts down by itself after a while.    

Either the battery has gone flat, or there is no power to the B2 Elite DASH CAM and the AutoPower Off period has been triggered.

 

No power to my B2 Elite DASH CAM, but it works upon my PC.  

The cigarette power cable is not working. Inspect the fuse in the Car Power plug. Replacement fuse = 2A 32mm type. If the fuse is found to be blown, inspect the power cable for damage which may have caused the fuse blow.

 

The SD card in my B2 Elite DASH CAM cannot be read. 

Use a good quality branded SD card between 8GB and 32GB (Class 10 or UHS type 1) and format the card from within the Setup menu.

 

I can't delete files on my SD card within the B2 Elite DASH CAM. 

Check to see if these files are 'protected', if so please follow instructions to 'un-protect'.

 

The screen blanks after a few minutes upon my B2 Elite DASH CAM.  

The screen saver is set to ON. Change settings to OFF if required. Default setting is off.

 

I get the message “Cluster size wrong. Please format SD card” on screen.   The SD card has been formatted in another device and the Cluster Size is not compatible. Use the Setup option to re-format the SD card from within the B2 Elite DASH CAM.

The battery will not charge. Ensure the B2 Elite DASH CAM is connected to a reliable power source and that the supplied Car Power Cable is being used, with the Green LED lit.

 

The battery only last 30 seconds.      

The battery will only receive charge when the B2 Elite DASH CAM is connected to power, please reconnect the car adaptor and leave the B2 Elite DASH CAM turned on.

Charging takes approximately 90 minutes and a full charge is indicated when the BLUE (charging LED goes out).

 

The battery only lasts 6 minutes.

This is normal, the battery design allows the 'Auto Power Off' feature to function in event of power loss within the vehicle.It is not intended as an alternative power source to replace the supplied car adaptor.

 

I get the message “Card Error” on screen.

The SD card has become unusable by the B2 Elite DASH CAM. Remove useful files using your PC and then perform a “FORMAT” upon the SD card from within B2 Elite DASH CAM the Setup Menu.

 

I get the message “Card Full” on screen.  

The SD card has become full as there may be too many protected files which will not be deleted to allow for further recording to take place. Delete unnecessary files or perform a full FORMAT upon the SD card from within the B2 Elite DASH CAM Setup Menu.

 

The AV Out from my B2 Elite DASH CAM just buzzes on my TV.  

Ensure that the AV cable is correct. Use a stereo 2.5mm jack plug where the tip is the video and the ring is the audio signal. Please visit: newskyview.com to purchase the correct

AV Cable (PN: NBDVR212-AVC).

 

I have turned on 'Parking Mode' and now can't stop the recording.    

The B2 Elite DASH CAM will start a recording whenever motion is detected. To turn off Parking Mode firstly shutdown the B2 Elite DASH CAM and remove the SD card, this will avoid recording being activated accidentally. Switch the B2 Elite DASH CAM On and within the Setup Menu, turn off the 'Parking Mode'.

 

When I press the MENU button nothing happens. 

This is normal during recording. Stop the recording before pressing the MENU button.

If recording re-starts before you can press MENU, then see the Parking Mode section above.

Downloading files from www.newskyview.com

using Google Chrome results in a Malicious Software message.This is not a cause for concern, simply go to the settings within Google Chrome and turn off the malicious software protection temporarily to download and install the playback software.Reinstate previous Google Chrome settings thereafter.

 

The B2 Elite DASH CAM can not lock onto satellite.

After power on and with the device mounted with clear view of the sky it can take up to 10 minutes to find the three satellites required to achieve a stable signal. Reception can also be affected by atmospheric conditions and the proximity of buildings / trees obscuring the sky.

 

The date & time on my B2 Elite DASH CAM do not adjust for Daylight Savings time (Summer time).    

Correct. Adjust the Daylight Savings Time (Summer Time) option emanually from with the SETUP. Go to Time Zone / DST and select GMT +1.00 for British Summer Time, as an example.

 

After I manually set the Time correctly upon my B2 Elite DASH CAM, it adjusts itself by one hour to the wrong time shortly afterwards.     

The B2 Elite DASH CAM is obtaining the correct date and Time from the Satellite and this is always Greenwich Mean Time (GMT). If you are in a country which uses a different time zone, or need to set for Daylight Savings Time (Summer Time), adjust the option manually from with the SETUP. Go to Time Zone / DST and select GMT +1.00 for British Summer Time, as an example.

 

Datakam Playback software problems.     

Use the Software option of “File” and then “Reset all settings” to restore the default settings.

 

My Mobile Device will not connect to my camera.  

Please ensure that you have turned the B2 Elite DASH CAM WiFi Mode on by either using the WiFi button or through the Settings Menu. When Wifi Mode is turned on the screen of the B2 Elite DASH CAM will display the Network Name and Password. This password is case sensitive.

 

The SKYVIEW Viewer app will not open.   

Please uninstall the SKYVIEW Viewer app and re-download again from your devices App Store.

 

When I open the SKYVIEW Viewer App I get a message saying'Please Check Device'.      

Ensure that the B2 Elite DASH CAM is in WiFi Mode and that your mobile device has connected to the B2 Elite DASH CAM WiFi connection.

 

When I try to play back a file from my B2 Elite DASH CAM I get a message saying 'Buffering' but the video does not load.     

Please restart your mobile device and reconnect to the B2 Elite DASH CAM WiFi connection. Then re-open the SKYVIEW Viewer App.

 

The camera will suddenly turn on and off even when the camera is turned off or not plugged in.  

When the "Parking Mode" function is activated, when the dash cam detects vibration, it will automatically turn on for shooting. To turn off this feature:

Press “MENU” Select “Parking mode” -->Select "Off" Press "OK"

 

Unresolved issues. Reset the B2 Elite DASH CAM to the default settings within the Setup Menu and try again.

Should the problem persist email: service@newskyview.com